Refund Policy

Last updated: 6 October 2026.

We want TuckGem to work as described. This policy explains when and how to request a refund for a Manual licence, Auto licence or Upgrade to Auto.

Eligibility and request period

Submit eligible refund requests within 14 calendar days of purchase. This is a request period, not an unconditional money-back guarantee or a free trial. Each request is reviewed individually. We normally approve a full refund when:

• you were charged more than once for the same intended purchase;
• the licence key or download could not be delivered and support could not resolve it;
• activation fails on a supported Windows system and support cannot provide a working solution; or
• the product is materially different from the description shown before checkout.

We may also approve other requests at our discretion. This policy does not reduce any refund, cancellation or consumer rights that apply by law.

Before requesting a refund

Please check the limitations disclosed at checkout: TuckGem runs on Windows. TuckGem does not bypass content protection. Files from chats protected against saving may be loaded only for viewing during application use, cannot be backed up or exported, and temporary viewing files are deleted when the application closes. Secret Chats are not supported: they cannot be viewed or backed up in TuckGem. Messages deleted before recording cannot be recovered. Auto works only while TuckGem is open and connected to Telegram. A limitation that was clearly disclosed before purchase is not normally treated as a defect.

How to request one

1. Email [email protected] from the address used at checkout.
2. Include your Stripe receipt or payment reference, the plan purchased, and a short description of the problem.
3. For technical issues, provide your Windows version, TuckGem version, the error message and steps to reproduce the issue, where reasonably available. Allow us a reasonable opportunity to troubleshoot. We will reply with the decision or any information still needed.

Do not send card numbers, passwords, Telegram session files or private chat content.

Refund processing

Approved refunds are returned through Stripe to the original payment method. We submit approved refunds within 5 business days of notifying you of approval. Your bank or payment provider controls when the credit appears and may take additional time. Currency-conversion differences and fees charged independently by your bank are outside our control.

What happens to the licence

A full refund revokes the licence issued for that payment and TuckGem will stop accepting that key. For upgrades processed under the linked-entitlement system, fully refunding Upgrade to Auto revokes Auto and restores Manual if the original Manual purchase remains valid. Fully refunding the original Manual purchase also invalidates Auto derived from it. Earlier upgrades retain their original licence arrangement unless explicitly migrated. These changes take effect when the application next completes an online licence check. A partial refund does not automatically revoke a licence unless we agree otherwise with you.

Files already backed up locally remain on your computer. You are responsible for managing or deleting them.

Requests we may decline

Unless required by law, we may decline change-of-mind requests where the product works as described, requests made after 14 days, requests involving misuse or a shared/resold key, problems caused only by unsupported systems or undisclosed modifications, or requests based solely on a limitation disclosed before purchase. Fraudulent claims and payment disputes may result in immediate licence revocation.

Unless required by applicable law, no refund or compensation is provided solely because Telegram restricts or suspends your account, API credentials or API access due to your misuse, prohibited activity or breach of Telegram rules. This exclusion does not apply to claims arising from a defect in TuckGem or inaccurate product descriptions.

Receiving Telegram FloodWait alone is not considered misuse and is not, by itself, a reason to deny a refund. Requests involving rate limits are reviewed under the eligibility criteria above, including whether TuckGem handles the required pause correctly.

Questions

Contact [email protected] before opening a payment dispute. We will review billing mistakes and product problems promptly.